Question / Answer

COVID-19 UPDATE – ESTIMATED DELIVERY TIME: UP TO 15 WORKING DAYS

AS THE CORONAVIRUS SITUATION CONTINUES TO EVOLVE, HAILEY BEAUTY WILL BE FOLLOWING THE ADVICE OF THE UK AND IRISH AS WELL AS GOVERNMENT AND HEALTH AUTHORITIES TO PROTECT THE HEALTH OF OUR EMPLOYEES, CUSTOMERS AND SUPPLIERS DURING THIS UNPRECEDENTED TIME.

WE ARE CURRENTLY EXPERIENCING AN UNPRECEDENTED NUMBER OF ORDERS AND HAVE SIMULTANEOUSLY IMPLEMENTED A NUMBER OF MEASURES TO ENSURE SAFETY OF ALL OF OUR WAREHOUSE STAFF AND DELIVERY COURIERS ACROSS THE ENTIRE JOURNEY OF YOUR ORDER. AS SUCH WE ARE EXPERIENCING LONGER THAN NORMAL LEAD TIMES FOR DELIVERY OF ORDERS.

AT PRESENT IT IS ESTIMATED YOUR ORDER MAY TAKE UP TO 15 WORKING DAYS FOR DELIVERY FROM ORDER PLACEMENT.

WE THANK YOU IN ADVANCE FOR BEARING WITH US AND WAITING THE FULL PERIOD BEFORE CONTACTING OUR CUSTOMER CARE DEPARTMENT.

YOUR SHIPPING CONFIRMATION WILL CONTAIN A LINK THAT WILL PROVIDE YOU LIVE UPDATES ON THE PROGRESS OF YOUR ORDER

OUR DELIVERY OPTIONS

TYPE ESTIMATED DELIVERY TIME

UK STANDARD DELIVERY

NORMAL: 3 – 5 WORKING DAYS

COVID-19: UP TO 15/20 WORKING DAYS

INTERNATIONAL DELIVERY

NORMAL: 5 – 7 WORKING DAYS

COVID-19: UP TO 20/25 WORKING DAYS

 

Are Hailey Beauty products tested on animals?
Our products comply with Regulation 1223/2009 and are therefore not tested on animals.

Is the payment secure?
We work with several French establishments and also with two companies specialized in Internet transactions (Stripe) which encrypt all your banking details.
We accept Mastercard, Visa and American Express cards as well as payments via.

Can I be delivered from anywhere?
Hailey Beauty delivers worldwide. Shipping costs for United Kingdom are offered. Shipments are made in Royal Mail. They are shipped within 48 to 72 hours.

How do I track my order?
You will receive an email once your order has been processed, containing the details of your order tracking.

Where are my Hailey Beauty products conceptualized and manufactured?
Everything starts in Paris in the 15th arrondissement where the famous Hailey Beauty foundation will be imagined. In the constant search for perfection, it is in our laboratories that our experts have looked at the innovation of an ideal formula for all the women of the world. Hailey Beauty cosmetics line is the culmination of a dream that has now become a reality.

How to cancel or modify an order?
Please note that no order changes can be processed once the order has been validated.

Who to contact in a partnership?
support@hailey-beauty.com

Are there any more questions?
For all questions contact by email at support@hailey-beauty.com
Monday to Friday from 11 a.m. to 8 p.m