Delivery & Returns

COVID-19 UPDATE – ESTIMATED DELIVERY TIME: UP TO 15/20 WORKING DAYS

AS THE CORONAVIRUS SITUATION CONTINUES TO EVOLVE, HAILEY BEAUTY WILL BE FOLLOWING THE ADVICE OF THE UK AND IRISH AS WELL AS GOVERNMENT AND HEALTH AUTHORITIES TO PROTECT THE HEALTH OF OUR EMPLOYEES, CUSTOMERS AND SUPPLIERS DURING THIS UNPRECEDENTED TIME.

WE ARE CURRENTLY EXPERIENCING AN UNPRECEDENTED NUMBER OF ORDERS AND HAVE SIMULTANEOUSLY IMPLEMENTED A NUMBER OF MEASURES TO ENSURE SAFETY OF ALL OF OUR WAREHOUSE STAFF AND DELIVERY COURIERS ACROSS THE ENTIRE JOURNEY OF YOUR ORDER. AS SUCH WE ARE EXPERIENCING LONGER THAN NORMAL LEAD TIMES FOR DELIVERY OF ORDERS.

AT PRESENT IT IS ESTIMATED YOUR ORDER MAY TAKE UP TO 15 WORKING DAYS FOR DELIVERY FROM ORDER PLACEMENT.

WE THANK YOU IN ADVANCE FOR BEARING WITH US AND WAITING THE FULL PERIOD BEFORE CONTACTING OUR CUSTOMER CARE DEPARTMENT.

YOUR SHIPPING CONFIRMATION WILL CONTAIN A LINK THAT WILL PROVIDE YOU LIVE UPDATES ON THE PROGRESS OF YOUR ORDER

OUR DELIVERY OPTIONS

TYPE ESTIMATED DELIVERY TIME

UK STANDARD DELIVERY

NORMAL: 3 – 5 WORKING DAYS

COVID-19: UP TO 15/20 WORKING DAYS

INTERNATIONAL DELIVERY

NORMAL: 5 – 7 WORKING DAYS

COVID-19: UP TO 20/25 WORKING DAYS

 

ORDER ALTERATIONS/CANCELLATIONS

Once an order has been placed, it cannot be edited or canceled. Orders are processed immediately to ensure timely delivery.

RETURNS  

Eligible items may be returned for Store Credit only. Return requests must be submitted within 30 days of your delivery date.

To be eligible for a return, your item must be unused and unopened. It must also be in the original packaging.

In the interest of hygiene, the following items CANNOT be returned:

  • Cosmetics, toiletries, feminine hygiene products, and towels. We will only accept returns if they are in a saleable condition with unbroken seals and packaging,

All returns must include the original invoice or a note referencing your full name, e-mail you provided in the order and the order number.

Returns should be sent to the following address: 

AURUS LLC  1704 Llano St Ste b-1080, Santa Fe NM 87505

DO NOT send your purchase back to the manufacturer.

You will be responsible for shipping costs on your return. Shipping costs are non-refundable. All eligible returns will be offered store credit only.

STORE CREDIT (if applicable)

A notification email will be sent out when a store credit is processed. If you are returning an item for store credit it will be reviewed upon receipt and a credit will be issued if approved.

DAMAGED/DEFECTIVE ITEMS (if applicable)

We will replace items if they are defective or damaged. Please send a clear picture of the defective or damaged item to support@hailey-beauty.com for review.